Frequently Asked Questions

What is your staff to child ratio?

We have mandated minimums for our staff to child ratio as dictated by the State of New Hampshire, however we strive to maintain better standards. Each room has a minimum of two providers. Owners do not count directly toward ratios and therefore are available to manage overflow or a particularly stressful room. In the event of an unexpected absence, substitutes will be used.

What are the qualifications of your staff and how are they hired?

Our staffing is broken into three tiers. Lead Providers hold a degree in Child Development or Early Childhood Education. Extensive experience within a prequalified center may also be considered. Assistant providers hold credits in child development / ECE courses or are currently pursuing degrees in an accredited college program. General providers are usually just beginning a career in ECE/Daycare and are pursuing Early Childhood as a major in college. Substitutes are used in an emergency situation and are shadowed by a regular staff member. Staff is interviewed by all owners. Criminal Background checks and references are conducted by the Director. As with our clients, we have a built in 14 day evaluation period in which owners or new employees can terminate their contract within a specific time frame.

How often does the State evaluate your center?

The State of New Hampshire is welcome to visit our center at any time. They are mandated to visit and evaluate our center at least once a year. The State will often visit our center unannounced and will list any and all non critical and critical violations. Clients are welcome to review our State files at any time.

Do you have a list of references?

We encourage all of our parents and staff to be open and honest about our center. Potential clients may receive a list of names of clients who are willing to discuss the quality of our care. We will offer the number of the potential client to the referring client. We do not consult with our referring parents to avoid skewing the reference. It is as important to us that both negative and positive information be made available to potential clients.

What foods do you serve?

We offer a variety of foods for the children to enjoy. Unless you specify, we will let the children try new items as they show interest. Breakfast may include varieties of cereal, fruit, pancakes, waffles, sausage, breakfast bars, yogurt or any other regular breakfast type food. Lunches are prepared on site and vary from week to week. We purchase our most of our groceries at local market. Menu items are prepared to the age of the child (ie halved grapes) to avoid any choking hazards.